PATIENT ACCOUNTS/RECEIVABLES

Collecting what is owed to you from the insurance is the first step to keeping your practice profitable, but there is still another key factor to ensuring that you receive everything owed to your practice for the dentistry you are performing. Every year, the average dental practice carry thousands of dollars in AR that is owed to them from patients. Ideally, your team will be monitoring this information and executing a clear plan to collect these funds. This means they will spend hours of their time each week reviewing these accounts and generating statements to send to any delinquent patients. In many practices, this is rarely completed at all and these balances get further and further past due, making them even more difficult to collect. Of course, your team should be collecting your patients’ portion at the time of their treatment, but there are often additional balances that result from insurance denials or changes in coverage that were not disclosed to your practice or known at the time of your insurance verification. Our Patient AR service will allow you to focus on your patients while we help ensure that your patient accounts receivable balances are collected and your office is paid what is owed.

Contact Dental Billing Solutions today to get started!

STEP ONE

DETERMINE ACCURATE BALANCE

Each week, your DBS agent will generate a report directly from your practice management software and create a list of patient balances due. We will then consult with you and your team to determine whether the balance is accurate. After you have confirmed the balance to be accurate we will begin the process of collecting from your patients.

STEP TWO

GENERATE CUSTOM STATEMENTS

We will generate custom letters that will be sent to your patient in addition to a statement generated from your practice management software. Your patients will call your office directly to complete the payment or complete a payment authorization and return it with the statement. All of your payments will go directly to your office, so you never have to worry about where your money is. Any patient who fails to respond to repeated attempts at collection for three months will be returned to your office with our recommendation of sending to a collection agency. At your direction, we will either adjust the account to remove the uncollectable debt from your aging report or help in transferring this information to your collection agency to be pursued legally for collection.

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OTHER WAYS OUTSOURCING WITH DBS WILL CHANGE YOUR LIFE

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MORE EFFICIENT DENTAL TEAM

By outsourcing your billing and collection, your team is free to focus on your patients’ needs. This means they are more in tune with the people who are the core of your business. When your team can connect with your patients, it not only improves their overall experience in your office but makes them more trusting of your team’s recommendations and increases your treatment acceptance. Your only priority becomes taking care of the patient!

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INCREASED INCOME

Patient balances become exponentially harder to collect the longer you wait to address them. It is crucial to your business that these balances are addressed quickly and professionally to ensure that you are paid what is owed to your practice. Our team is reviewing these balances weekly and working daily to collect the balances due. All of this means higher collections for your office.

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MORE ACCURATE AGING REPORT

Many dental offices are currently carrying balances on their aging reports that will never be collected and should have been sent to collections or adjusted long ago. This results in very large AR reports that are daunting to tackle. Often times the task becomes so big that your admin team fails to address them at all because they are so overwhelmed. By cleaning up these reports, you will always have an accurate snapshot of what is owed to you and can be confident in the data that your reports are giving you.

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CONSISTENT REPORTING

Our team will send you a weekly summary of every account that has been addressed. These reports will keep you and your team informed as to the status of your current aging. All of this information will equip your team with the tools needed to makes sure that they are collecting payments due while patients are in your office, and will allow you to monitor the collection efforts we are making on your behalf.

PRACTICE MANAGEMENT OPTIONS

Our vision for DBS started from over 35 years of combined experience as dental consultants. During this time we helped hundreds of dentists start or grow their practice and we have seen the struggles that are associated with running a successful, profitable practice. Staff turnover and reliability issues can cripple the most prepared dentist. Our mission is to provide an excellent option to outsource these vital tasks and make your office more profitable. This is only half of the battle, and how your team delivers your message and closes on your diagnoses will determine your ultimate success. Let our team of professional consultants help shape your vision and train your team for future success.

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PRACTICE AUDITS

The health of your practice is shown in the metrics of your reporting system.  One of our professional consultants will review these reports to determine the opportunities you may be missing to make your practice grow and thrive.

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ACCOUNTS RECEIVABLE REVIEW

Errors in your patients’ ledgers cost your practice valuable income. We will review your patient accounts and determine the true balances due to your office. This will allow you to move forward with confidence while attempting to collect what is owed to your practice.

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PHONE AND VERBIAGE TRAINING

The first interaction that a patient will have with your team is often on the phone. Is your team creating a lasting impression on your patients? Are they creating a relationship that will produce a commitment from the patient? The information received during this phone call will be vital to setting up the patient account accurately and will set the tone for all future interactions with the prospective new patient. We will train your team to capitalize on this phone call, allowing you to schedule more of these patients and decrease your cancellation rate.

TREATMENT PRESENTATION AND ACCEPTANCE

Unfortunately, diagnosing and recommending treatment during the patient exam is only the first step to your patients actually scheduling for their much-needed procedures. Your treatment plan for each patient needs to be explained and presented by your administrative team in order and they must convince your patient to commit their time and resources to dental treatment. Your team needs to create a sense of urgency in your patients that will allow them to make informed decisions about their treatment and will ultimately result in scheduling the needed dental care. Hundreds of thousands of dollars of dentistry are diagnosed every year that go uncompleted.  We will train your team to capitalize on these opportunities the first time they are presented.

FULL-SERVICE IN-PERSON CONSULTING

As a full-service dental consulting firm, helping dental offices become more successful is the core of who we are. Your practice will be assigned a professional consultant with years of practice management experience. They will be in your office monthly to monitor the metrics and systems of the practice and implement systems and tools that will increase your team’s efficiency and grow your business. We will evaluate your current marketing efforts and refine them into a focused strategy that will allow your practice will grow and thrive. We are so confident in our approach that we guarantee your existing practice will increase your gross production by at least $100,000 during our one year contract. Don’t wait and hope that your business will see the growth you desire, let us guarantee it.

FOR DOCTORS

PRODUCTION DOESN'T PAY YOUR BILLS

FOR OFFICE MANAGERS

MORE TIME TO LEAD YOUR TEAM

FOR START-UPS

MAINTAIN POSITIVE CASH FLOW

FIRST MONTH FREE WITH 6 MONTH PURCHASE

ARE YOU READY TO COLLECT 100%
OF WHAT IS OWED TO YOU?

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